Agency Advisory Council Spotlight: Susan Cox

by | May 23, 2018 | #feedingchange | 1 comment

The following blog post was written by food banker Ashley Bonner, Agency Relations Coordinator for Second Harvest Food Bank. 

“The best way to find yourself is to lose yourself in the service of others”- Mahatma Gandhi

Meet Susan Cox. Susan is the Program Director of One Step Further, Inc — a Second Harvest partner
agency located in Guilford County. Susan has client choice pantries located in both Greensboro and High
Point, as well as a pantry through Cone Community Health and Wellness Center. Susan lives a life of

Susan Cox serves as Second Harvest’s Chair of the Agency Relations Committee on Second Harvest’s
Board and as well as the Chair of the Agency Advisory Council. The Agency Advisory Council (AAC) was
created in 1995. It provides a forum for communication between and among our network of partner
agencies and Second Harvest. The Council is designed to obtain insight and feedback from Second
Harvest’s partner agencies in order to help assess, improve, and guide our services.

The AAC consist of 18 representatives from each of the 18 counties that we serve. Each member serves
on the AAC for 2 years. They become the liaison between Second Harvest and the partner agencies in
their individual counties. Through our monthly Agency Newsletter I hope to spotlight all 18 members of
the AAC.

Last month, I had the pleasure of sitting down with Susan and delving more into her program and
mission. We begin our sit down with a brief history of how Susan began in feeding others. She was
formerly a part of The Servant Center’s pantry. From there, One Step Further was officially established in
November 2014.

Susan says that what she does goes far beyond food; she is also in the business of empowering those
individuals that she serves. Through her programs she offers different opportunities through Nutrition
Education classes, FNS outreach and GED classes– her hope is to assist those who come to One Step
Further in becoming self-sufficient.

They also offer gardening classes to give people on fixed income a way to secure healthy, fresh food on
their own. With these classes they obtain the skills of harvesting and knowing when and what to plant.
By reaching out to community partners Susan has been able to receive funds/donations to provide the
supplies for the classes. When the class concludes they are giving the proper supplies to go home and
continue growing their green thumb.

When talking with Susan her passion for the work she does is undeniable. She is always identifying ways
to make their experience at her programs more humane and welcoming. This is one of the reasons she
was able to have the insight in seeing the benefits of having the One Step Further pantries operate
under the client choice model. When asked what benefits she sees from being a client choice pantry she
said “the right food to the right people and right hands.” With their previous method of prepacking bags
it was hard to distribute things like eggplant and spaghetti squash. Through client choice you now see
people choosing those things as well as them choosing healthier options overall.

One of the major improvements she’s seen after switching to client choice is being able to bring back a
feeling of dignity to those who utilize the pantry. She believes that using client choice methods has
erased some of the stigma associated with going to pantries. Her guests can now come in and choose
things that appeal to them and their families. She once had a lady say “this was almost like shopping at a
grocery store.”

Susan hopes to one day work herself out of a job. But without systematic change she worries that it will
never happen. She stresses that we need to see change from the bottom to the top and from the top to
the bottom societally. Through her work, Susan advocates for livable wages and equal access to

She shares stories of people who receive a minimal raise and see their benefits cut, which
places them in financial hole. She says that some choose to remain unemployed or work part-time to
continue receiving assistance because low-wage work does not necessary make up the difference. Susan
would like to see a gradual transition away from assistance instead of cutting someone off abruptly at a
fixed income line. She feels that through the action of abrupt disruption of assistance some people
determine that it’s safer to choose assistance over finding a better job.

In short, Susan just wants to see everyone be giving a fair chance to live a viable and self-supporting life.

While wrapping up with Susan, I asked her a question that I don’t think she saw coming: “Everyone has a
great app idea, what’s yours?” Her response is that she isn’t a big user of apps and relates as a more
hands on person. She feels we’ve all become way too attached to our phones. But, she paused for a
moment and said, “I would create an app that tells you when to unplug from the phone. That it’s now
time to go outside or take a walk.”

So, let’s all take a cue from Susan and put down your phones, turn off your TV’s, leave your house and get to know your neighborhood, plant flowers and find fulfillment in the service of others.

1 Comment

  1. Judy Wilson

    Great interview and very insightful, others need to take a clue from here on self serve pantry’s this is the only way to go. She also has it correct unplug and check out the world around us.


Submit a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.


Get the latest news and get involved.



Find Your Way to Feed Community.
Get Involved


$1 provides 7 meals.
Donate Now